These terms and conditions relate to EOS Training Academy course bookings made online, by phone or by post.
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Payments Full payment is taken at the time of booking. Payment may be made by card over the phone, online by PayPal (using either a PayPal account or a debit/credit card), or by cheque in the post. Payment by cheque must result in cleared funds at least 10 working days before the course date. Cheques should be made payable to Robert Scott Publishing Limited. |
Cancellation in Covid times If you are displaying any Covid symptoms in the run-up to your course, you must get tested. If you test positive, you must follow current Government advice on self-isolation. Similarly, if you have been advised to isolate because a member of your household or a close contact has tested positive, then you must follow the rules. In these instances, you must not attend the course. Please let us know as soon as possible if you are unable to attend your course, and the reason why. We will then place your booking on hold and advise you as soon as a suitable course becomes available. Standard Cancellation Policy – 30 days or more before the course date – full refund or free transfer onto an alternative course; – Between 10 and 29 days before the course date – no refund; £25 rebooking fee payable to transfer onto an alternative course; – Less than 10 days before the course date – no refund or transfer. We reserve the right to cancel an event for any reason. In the instance that we cancel a particular date or event we will endeavour to provide as much notice as possible and will offer you the choice of either a full refund of the course fee or an alternative course/date. However, we will not be held liable for other costs/expenditure you may have incurred (such as travel or hotel accommodation). Any bookings which do qualify for a transfer can only be transferred once. The transfer must be completed within six months of the original course date. This excludes any transfers during Covid times – course bookings can be transferred more than once, where necessary. |
Adverse weather Likewise should you be unable to attend because your local area is subject to an amber or red weather warning, then you can choose to receive a full refund or free transfer onto an alternative course. You can find more information on Met Office severe weather guidance here: |
Refreshments Practical events do not include any food or drink, unless otherwise stated. Refreshments are available to purchase at all of the venues we use and there will be suitable breaks in the day for us as a group to be able to get food and drink. Further information will be supplied once you have booked onto a course. During Covid times, we recommend that you bring a packed lunch to avoid having to queue or to go indoors as we will endeavour to be outside as much as possible. Dietary requirements Prices Offers and discounts Offers and discounts cannot be applied retrospectively; please check carefully at the time of booking that any discount you are claiming has been applied. Tutor
EOS Training Academy is owned and operated by Robert Scott Publishing Limited, a company registered in England and Wales at The Old Joinery, Ball Lane, Tackley, Kidlington, OX5 3AG. Registration number 04663971. |